Return Policy
- Items purchased on sale or with discount codes (except “WELCOME” code) are not eligible for return, exchange, or refund.
Return/Exchange Duration & Eligibility
- You have 14 days from the delivery date to initiate a return or exchange.
- The package must be sent back within 14 days; delays will make it ineligible.
- Chargeback disputes for late returns will be contested with our policy.
Return & Exchange Conditions
- Items must be unused, in original packaging, with tags intact and without any damage.
- Returns or exchanges will only be processed after inspection by our team.
How to Initiate a Return or Exchange
- Contact us via our contact page or email us at info@insaafapparel.com to begin the process.
Return Shipping
- Return shipping labels are provided for Paksistan orders only.
- International customers must cover return shipping costs.
Refund Policy
- Refunds are issued after the item is received and inspected.
- The amount will be credited to the original payment method (processing times may vary).
Exchange Policy
- Contact us within the 14-day window for exchanges.
- Once we receive and review the returned item, we will ship the replacement.
For further assistance, reach out to us at info@insaafapparel.com.